xbji Frequently Asked Questions
Everything Bangladeshi players need to know about xbji — from opening your account and depositing via bKash or Nagad, to cricket betting rules, bonus terms, withdrawal timelines, and staying safe while you play.
This FAQ covers the most common questions asked by xbji players across Bangladesh — whether you are brand new and setting up your first account, a regular player curious about a new promotion, or someone looking into responsible gaming options. Browse by category below or read through all twenty answers at your own pace. If your question is not listed here, our support team is reachable 24 hours a day via live chat or at [email protected].
Account & Registration
Everything about creating your xbji account, verifying your identity, and managing login access.
QHow do I create an account on xbji?
Creating an xbji account takes under three minutes — visit the xbji Login page, click the registration option, and fill in your mobile number, a secure password, and your full name as it appears on your National Identity Card (NID). You will receive an OTP to verify your phone number. Once confirmed, your account is active and ready to use. You must be 21 years of age or older to register.
QWhat documents do I need for KYC verification on xbji?
xbji requires a valid government-issued photo ID to complete KYC verification — acceptable documents include your Bangladesh National Identity Card (NID), a valid passport, or a government-issued driving licence. The document must clearly show your full name, date of birth, and photograph. Upload clear, unedited photos of both sides of your ID through the account verification section. Verification is typically completed within 24 hours of submission.
QI forgot my xbji password — how do I reset it?
To reset your xbji password, go to the login page and click "Forgot Password". Enter your registered mobile number and you will receive an OTP via SMS. Enter the OTP, then choose a new password that is at least eight characters long and includes a mix of letters and numbers. If you no longer have access to your registered phone number, contact xbji support directly at [email protected] with your account details and a copy of your ID for manual verification.
QCan I have more than one xbji account?
No — xbji strictly allows only one account per person, per device, and per household. Operating multiple accounts is a violation of xbji's Terms & Conditions and may result in all associated accounts being suspended and any pending withdrawals being withheld pending investigation. If you believe a duplicate account was created in error, contact support immediately to have the duplicate closed before it causes a problem.
QHow do I close my xbji account permanently?
To permanently close your xbji account, send an email to [email protected] with the subject line "Account Closure Request" from your registered email address. Include your username and state that you wish to permanently close the account. Any withdrawable balance will be processed to your verified payment method before closure. If you are considering closure because of gambling concerns, xbji recommends using the self-exclusion tool instead — it provides the same protection while keeping future options open.
Deposits & Withdrawals
Payment methods, processing times, minimum amounts, fees, and everything in between.
QHow long does a bKash deposit take on xbji?
bKash deposits on xbji are credited to your account instantly — in almost all cases within 30 seconds of completing the payment on your bKash app. If a deposit has not appeared after five minutes, check that the transaction was completed successfully in your bKash transaction history. If the bKash transaction shows as successful but the funds have not appeared in your xbji balance, contact live chat support with your bKash transaction ID and the exact amount.
QWhat is the minimum deposit amount on xbji?
The minimum deposit on xbji is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfer via Dutch-Bangla Bank, BRAC Bank, or other partner banks, the minimum deposit is ৳500. Card deposits via Visa or Mastercard carry a minimum of ৳500. There is no maximum deposit limit imposed by xbji, though your payment provider may apply their own transaction caps — check your bKash or Nagad daily limit if you are depositing a large amount.
QWhat is the minimum withdrawal amount on xbji?
The minimum withdrawal amount on xbji is ৳500 regardless of the payment method you choose. Withdrawals below this threshold are not processed. There is no upper cap on withdrawals from xbji's side, though large amounts may require additional identity verification steps before being approved. xbji recommends using the same payment method for withdrawals as you used for your most recent deposit to ensure smooth processing.
QHow long do xbji withdrawals take to arrive?
Withdrawals via bKash, Nagad, Rocket, and Upay are typically processed within 1–3 hours of approval. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank may take 1–3 business days depending on the receiving bank's processing schedule. All withdrawal requests are reviewed by xbji's payments team before dispatch — this review usually takes under one hour during business hours. Withdrawals requested on public holidays may experience slight delays.
QDoes xbji charge any fees on deposits or withdrawals?
xbji does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — such as bKash, Nagad, or your bank — may apply their own standard transaction fees as per their terms. These third-party fees are outside xbji's control. To avoid unexpected deductions, check your bKash or Nagad fee schedule for outgoing transfers before initiating a large withdrawal.
QMy Nagad deposit on xbji is showing as pending — what should I do?
A pending Nagad deposit on xbji usually resolves automatically within 10–15 minutes. If the deposit remains pending after 30 minutes, first confirm in your Nagad app that the transaction was debited from your balance. If it was debited but not credited to xbji, contact live chat support and provide your Nagad transaction reference number, the deposit amount in BDT, and the time of the transaction. The xbji payments team can trace and manually credit confirmed transactions within a few hours.
Games & Gameplay
Cricket betting, slots, live casino, mobile play, RTP, and fair play questions answered.
QCan I bet on BPL cricket matches on xbji?
Yes — xbji covers the Bangladesh Premier League (BPL) extensively, offering pre-match and live in-play betting markets including match winner, top run scorer, total sixes, player of the match, and over-by-over run totals. BPL markets are available from the tournament draw all the way through to the final. xbji also covers the T20 World Cup, IPL, ODI series featuring the Bangladesh Tigers, and major bilateral series throughout the international calendar.
QWhat is the minimum bet amount for cricket on xbji?
The minimum bet on cricket markets at xbji is ৳50 per selection. This applies to pre-match bets, in-play bets, and accumulator legs. The maximum stake per bet varies by market and match tier — high-profile matches such as BPL finals or ICC T20 World Cup games carry higher maximum limits than domestic or lower-tier fixtures. Exact maximum limits are displayed on each market before you place your bet.
QAre the slot games on xbji fair and certified?
All slot games available on xbji are provided by licensed third-party game studios including Pragmatic Play, NetEnt, Microgaming, and Spribe, whose random number generators (RNGs) are independently tested and certified for fairness. xbji does not modify game outcomes — results are determined entirely by the game provider's certified RNG. Return-to-player (RTP) percentages for each slot title are available within the game's information panel.
QCan I play xbji games on my mobile phone?
Yes — xbji is fully optimised for mobile play on both Android and iOS devices through the mobile browser. There is no need to download a separate app; simply visit xbji.io on your phone's browser and the site adapts automatically to your screen size. All games including slots, live casino tables, and sports betting markets are fully functional on mobile. A stable internet connection — either mobile data or Wi-Fi — is recommended for live casino and in-play betting.
QWhat live casino games are available on xbji?
xbji's live casino section features real-dealer games streamed in HD, including Live Baccarat, Live Roulette, Live Blackjack, Live Teen Patti, and Live Andar Bahar — all powered by providers such as Evolution Gaming and Ezugi. Games run 24 hours a day with dedicated tables for different stake levels. Live casino games require a funded account to participate; some tables have minimum and maximum bet limits displayed before you join a table.
Bonuses & Promotions
Welcome bonus details, wagering requirements, free spins, loyalty rewards, and how to claim offers.
QWhat is the xbji welcome bonus for new players?
xbji offers new players a welcome bonus on their first deposit — the current offer is a 100% match bonus up to ৳20,000, meaning if you deposit ৳5,000, xbji adds another ৳5,000 in bonus funds to your account. To qualify, your first deposit must meet the minimum threshold stated in the current promotion terms. The bonus is credited automatically within minutes of your qualifying deposit being confirmed. Full terms apply and wagering requirements must be met before bonus-derived winnings can be withdrawn.
QWhat is the wagering requirement on xbji bonuses?
Wagering requirements on xbji bonuses specify how many times the bonus amount must be bet before any winnings derived from it become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets using the bonus funds before withdrawing. The exact wagering multiplier, eligible games, and expiry period are stated on every promotion page. Sports betting wagers typically contribute 100% to wagering; some slot games may contribute less.
QCan I withdraw my bonus funds immediately after receiving them?
No — bonus funds on xbji are not immediately withdrawable. They must first satisfy the associated wagering requirements within the stated validity period. Only once the full wagering requirement has been met will the bonus-derived balance convert to real, withdrawable funds. Your real money balance is always withdrawable at any time regardless of any active bonus, provided your KYC verification is complete and no other account restriction is in place.
QDoes xbji have a loyalty or VIP program?
Yes — xbji operates a loyalty program that rewards players for consistent activity on the platform. As you play, you accumulate loyalty points that progress you through reward tiers. Higher tiers unlock benefits such as improved withdrawal speeds, dedicated account management, exclusive reload bonuses, and invitations to special promotions during events like Eid, Pohela Boishakh, and major cricket tournaments. Full details of the loyalty tier structure are available in the Promotions section of your xbji account dashboard.
QMy xbji bonus has expired — can it be reinstated?
Expired bonuses cannot generally be reinstated on xbji. Once the validity period of a bonus has passed without the wagering requirement being met, the bonus and any associated winnings are removed from the account automatically. If you believe your bonus expired due to a technical error on xbji's side rather than the stated deadline passing, contact support at [email protected] with your account username and the bonus reference, and the promotions team will review the case.
Safety & Responsible Gaming
Platform security, age policy, self-exclusion tools, and support resources for Bangladeshi players.
QIs xbji safe and secure for Bangladeshi players?
xbji uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Payment transactions are processed through verified payment gateways, and account access is protected by OTP-based two-factor authentication. xbji does not store card details on its own servers. Our security team monitors for unusual account activity around the clock, and any suspicious login attempts trigger immediate account alerts to the registered phone number.
QWhat is the minimum age to play on xbji?
The minimum age to register and play on xbji is 21 years old. This is a strict, non-negotiable requirement that applies to all players across Bangladesh regardless of location — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere. Every account is subject to age verification as part of the KYC process. Any account found to belong to a person under 21 is closed immediately, and funds are handled in line with applicable regulations. xbji does not direct any marketing toward individuals under 21.
QHow do I set deposit limits or activate a time-out on xbji?
Responsible gaming tools on xbji — including deposit limits, loss limits, session time limits, and time-out periods — are accessible from the Responsible Gaming section within your Account Settings. Log in, navigate to Account Settings, select Responsible Gaming, and choose the tool you want to activate. All restrictions take effect immediately upon confirmation. Limit reductions are instant; limit increases require a mandatory 7-day cooling-off period to protect against impulsive decisions during stressful play sessions.
QHow do I self-exclude from xbji if gambling is becoming a problem?
To self-exclude from xbji, go to Account Settings, select Responsible Gaming, and choose the Self-Exclusion option — then select your preferred exclusion period (minimum 6 months, or permanent). You can also request self-exclusion by emailing [email protected] with the subject "Self-Exclusion Request" and stating your preferred period. Your account will be suspended within 24 hours. During the exclusion period, xbji will block your access, stop all marketing communications, and refuse any attempt to reopen the account before the exclusion period ends.
QWhat should I do if I think my xbji account has been accessed by someone else?
If you suspect unauthorised access to your xbji account, change your password immediately using the "Forgot Password" flow and contact live chat support to flag the suspected breach. The xbji security team can freeze account activity, review the access log for suspicious logins, and reverse any unauthorised transactions where possible. For additional protection, ensure your registered mobile number is secure, as it is used for OTP authentication — a compromised phone number is the most common route to unauthorised account access.
QWhere can I get additional help for problem gambling in Bangladesh?
If you feel gambling is negatively affecting your life, xbji's support team is available 24/7 via live chat or at [email protected] — all conversations are treated with complete confidentiality and zero judgment. In addition to xbji's own responsible gaming tools (deposit limits, time-out, self-exclusion), players in Bangladesh are encouraged to speak with a trusted family member, a mental health professional, or a community counsellor. Taking the step of reaching out early — before a problem escalates — is always the right decision.
The xbji Difference
Six reasons why players across Bangladesh choose xbji for their online betting and casino experience.
Instant bKash & Nagad Deposits
Deposit in seconds using Bangladesh's most popular mobile wallets. No waiting, no complicated steps — just fast, reliable funding so you never miss a market.
256-bit SSL Security
Every transaction and login on xbji is protected by bank-grade encryption. Your personal data and funds are safe at every step of the journey.
Full BPL & Cricket Coverage
From the Bangladesh Premier League to T20 World Cup finals, xbji covers every major cricket event with pre-match and live in-play markets in BDT.
24/7 English Support
Our support team is available around the clock via live chat and email. Average live chat response time is under one minute — real humans, real answers, every time.
Mobile-First Experience
xbji is built for mobile from the ground up. Play slots, bet on cricket, and access your account from any Android or iOS device — no app download required.
Responsible Gaming Tools
Set deposit limits, activate a time-out, or self-exclude — all from within your account settings in under two minutes. xbji takes player wellbeing seriously.
Still Have Questions? We Are Here to Help
Our support team is online 24/7 and ready to assist with anything not covered above. You can also explore xbji's games and betting markets right now.