Player Welfare & Safe Play

Responsible Gaming at xbji — Enjoy the Game, Stay in Control

xbji believes that gambling should be entertaining — not stressful. We provide every player with practical tools, clear guidance, and 24/7 support to ensure that playing on xbji stays fun, informed, and firmly within your own limits. For adults aged 21 and above only.

21+
Age Minimum
24/7
Support Available
Instant
Limit Reductions
Free
Self-Exclusion
Safe & Responsible
Built-In Safety Tools

Six Tools That Keep You In Control

Every xbji account comes with a set of responsible gaming tools that you can activate at any time — no waiting, no forms, no hoops to jump through. Your wellbeing is built into the platform by design.

Deposit Limits

Set a maximum deposit amount per day, week, or month. Once your limit is reached, no further deposits are accepted until the period resets. Limit reductions take effect immediately; increases require a 7-day cooling-off period to protect you from impulsive decisions.

Session Time Limits

Define how long you want each gaming session to last. When your chosen time is up, xbji will display a clear notification and, if you wish, automatically log you out. Time limits help prevent the kind of extended play that can quietly escalate into a problem.

Time-Out Feature

Need a short break? Activate a time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is temporarily suspended — you cannot log in, deposit, or place bets. The break takes effect immediately upon request and cannot be reversed mid-period.

Self-Exclusion

If you feel gambling has become a serious concern, self-exclusion closes your xbji account for a minimum of 6 months or permanently. During the exclusion period, xbji will block your access, suspend all marketing communications, and refuse any attempt to reopen the account ahead of schedule.

Loss Limits

Set a ceiling on how much you are willing to lose within a given time period. Once your loss limit is reached, xbji will prevent further wagers until the period refreshes. This tool is especially useful for players who want to cap the financial impact of an unlucky run without stopping play entirely.

Marketing Opt-Out

You can opt out of all promotional emails, SMS messages, and bonus notifications at any time. Removing promotional triggers is a practical step for players who find that marketing communications encourage play beyond their intended limits. Contact support or adjust your account settings instantly.

Age Verification Policy

Strictly 21+ Only — No Exceptions

xbji operates a strict minimum age policy. Every player must be aged 21 years or older to register, deposit, or place any bet on our platform. This is a non-negotiable requirement that applies equally to all users across Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else.

During the KYC verification process, every account holder is required to submit a valid identity document confirming their date of birth. Accounts that cannot confirm the 21+ age requirement are suspended immediately, with any balance withheld pending review. xbji cooperates fully with any lawful investigation related to underage access.

Parent & Guardian Notice

If you share a device with young people, please use parental control software to block access to gambling websites. xbji strongly recommends tools such as device-level content filters and separate user accounts to prevent accidental or deliberate access by minors.

Our Age Verification Commitments

  • All new accounts are required to complete identity verification before their first withdrawal is processed.
  • Documents accepted include National Identity Card (NID), valid passport, or government-issued driving licence showing date of birth.
  • If a player's age cannot be confirmed with certainty, their account is suspended and all deposits are frozen pending review.
  • xbji does not accept self-declarations of age as a substitute for official identity documentation.
  • Any account found to have been opened by a person under 21 is closed immediately and all funds returned or withheld in line with applicable regulations.
  • Marketing materials produced by xbji are never directed at individuals under the age of 21.
Know the Warning Signs

Is Gambling Becoming a Problem?

Problem gambling can develop gradually. It is not always obvious when entertainment crosses into a harmful habit. The following questions are commonly used by support organisations to help individuals assess their relationship with gambling. Honest self-reflection is the first step toward getting help.

If you answer "yes" to three or more of the questions below, xbji strongly encourages you to reach out to our support team or take advantage of the self-exclusion and time-out tools available on your account. There is no shame in recognising a problem early — it is the responsible and courageous thing to do.

You Are Not Alone

Problem gambling affects people from all walks of life. Our support team is trained to handle these conversations with discretion, empathy, and zero judgment. Reach out any time at [email protected] or via live chat.

Gambling should only ever involve discretionary money — funds left over after all essential expenses such as rent, food, utilities, and family obligations have been covered. If you find yourself dipping into household money, borrowing from family, or delaying bill payments to fund gambling, this is a significant warning sign that warrants immediate attention.

Chasing losses — placing additional bets to recover money already lost — is one of the most common and dangerous patterns in problem gambling. Losses are a normal part of gambling; they are never guaranteed to be recovered through further play. If you regularly increase your stakes after a losing streak in an attempt to "win it back", please consider using xbji's loss limit or time-out features.

If gambling is regularly taking time or attention away from your job, studies, family responsibilities, or friendships, it may have moved beyond a hobby. Missing important events, neglecting duties, or frequently arguing with loved ones over gambling time or money are all indicators that a healthier balance needs to be restored.

Experiencing restlessness, irritability, or a persistent low mood when not gambling — and relief when you return to play — can indicate a psychological dependence on the activity. These feelings are similar to those experienced with other behavioural dependencies and are a signal that professional support may be beneficial.

Difficulty reducing or stopping gambling despite a genuine desire to do so is a defining characteristic of problem gambling. If you have set limits for yourself — whether mental limits or formal ones — and regularly broken them, the tools available on your xbji account, combined with professional counselling, can provide the structure needed to regain control.

Secrecy around gambling — concealing how often you play, how much you spend, or what you have won or lost — often indicates that on some level you recognise the gambling has become excessive. Open conversations with trusted friends, family members, or a counsellor can be both a relief and an important step in addressing the behaviour.
Step-by-Step

How to Set Your Responsible Gaming Limits

Activating any of xbji's responsible gaming tools takes less than two minutes. Here is exactly what to do.

1
Log In to Your Account

Access your xbji account using your registered username and password. All responsible gaming tools are accessible from within your account dashboard once you are logged in.

2
Open Account Settings

Navigate to "Account Settings" and then select the "Responsible Gaming" section. All six tools — deposit limits, loss limits, session time, time-out, self-exclusion, and marketing opt-out — are listed here.

3
Choose Your Limit Type

Select the specific tool you want to activate. Enter your desired limit amount or duration. The interface will show your current usage so you can set a realistic and meaningful boundary based on your actual behaviour.

4
Confirm — It Takes Effect Immediately

Confirm your selection. Reductions and restrictions apply instantly. You will receive a confirmation email to your registered address. If you need help at any step, contact xbji support via live chat — available 24/7.

Important: Limit increases and the removal of restrictions are subject to a mandatory 7-day cooling-off period. This delay is deliberate — it exists to protect you from making impulsive changes during a losing streak or a moment of emotional distress. Reductions and new restrictions, by contrast, are always immediate.

Our Commitment to You

What xbji Pledges to Every Player

Responsible gaming at xbji is not a checkbox — it is an ongoing operational commitment that shapes how we design promotions, set bonus terms, train our support team, and interact with players who show signs of distress. Here is what you can expect from xbji at all times.

  • xbji will never market directly to a player who has activated a time-out or self-exclusion on their account.
  • xbji will proactively reach out to players whose account activity patterns suggest distress — such as extended sessions, rapid deposit escalations, or unusually high loss rates.
  • xbji support agents handling responsible gaming requests are trained in empathy-first communication and will never pressure a player to continue playing.
  • Bonus terms and wagering requirements are clearly stated on every promotion — no hidden conditions designed to lock funds.
  • xbji will honour any self-exclusion request without argument, delay, or attempt to persuade the player to remain active.
  • All responsible gaming tools on xbji are provided entirely free of charge — there is no fee to set limits, activate a time-out, or request self-exclusion.

Practical Tips for Healthy Gambling Habits

Gambling is at its best when it is treated as a form of entertainment — one that comes with a cost, just like going to the cinema or a concert. Keeping that perspective in mind makes it easier to stay in control.

  • Set a strict budget before each session and stick to it regardless of whether you are winning or losing.
  • Treat winnings as a bonus, not as income you can rely on. The house edge means losses are the mathematical expectation over time.
  • Take regular breaks during a session — stand up, have a drink of water, and step away from the screen for a few minutes.
  • Never gamble when you are tired, emotionally stressed, upset, or under the influence of alcohol or medication.
  • Balance gambling with other hobbies and social activities — a well-rounded life reduces the risk of any single activity becoming dominant.
  • Keep an honest record of your deposits and withdrawals so you have a clear picture of your real spending — not just your memory of it.
Need Help?

Reach Out to xbji Support Any Time

If you are worried about your own gambling — or someone you care about — do not wait. xbji's support team is available around the clock and every conversation is treated with complete confidentiality and respect.

Live Chat Support

Available 24 hours a day, 7 days a week. Connect instantly with a trained support agent. Average response time is under 1 minute. Ask about limits, time-outs, self-exclusion, or simply share what you are experiencing — no judgment, ever.

Email Support

Send your responsible gaming request or concern to [email protected] with the subject line "Responsible Gaming Request". Our team responds within 6 hours. Email is a good option if you prefer to write out your thoughts in full before speaking to someone.

Account Self-Service

Many responsible gaming actions — deposit limits, session timers, marketing opt-out — can be activated directly in your account settings without needing to contact support at all. Log in, go to Account Settings, and select Responsible Gaming to get started immediately.

A Note on Self-Exclusion Requests via Email

If you wish to self-exclude your xbji account and prefer to do so by email rather than through account settings, please send an email to [email protected] with the subject line "Self-Exclusion Request" and state your preferred exclusion period (minimum 6 months, or permanent). Your account will be suspended within 24 hours of receiving your request. During the exclusion period, xbji will not send you any promotional communications and will refuse any request to reopen the account ahead of the agreed end date.

Play Responsibly — Explore xbji at Your Own Pace

xbji offers cricket betting, slots, live casino, and more — all designed to be enjoyed safely. When you are ready to play, set your limits first, then explore the games.

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21+ Only — Please Play Responsibly